Book with Confidence

Book with Confidence

Things are changing in ways we can’t expect

You may need to make last-minute alterations to your plans.

We hope the following will enable you to book with confidence this season

Update on Opening Dates 

We are currently working through the Governments latest updates. And we are looking forward to welcoming people on holiday from the 12th April 

We are happy to apply the guarantee laid out below when we know holidays will not go ahead.  We are currently implementing it for customers with bookings up until the 11th April 2021.  If your booking is after the 11th April 2021, please do not contact the office at this present time, but watch this page for further updates. 

Please be patient.  As you can imagine,  we are receiving lots of phone calls and emails.  We will deal with your queries as fast as we can   

Our Money Back Guarantee

If the UK Government public health measures mean that it is unlawful for you to travel. Or we are unable to provide your boat or holiday home, we offer the following:-

  • Refund

Refund the full amount you have paid for your booking

  • Transfer

Barnes Brinkcraft can transfer your holiday to a later date (no admin fees).  Please be aware that if the cost of your new accommodation is higher than your original booking, then you’ll need to pay the difference

    • Price Match  – Should you transfer your holiday to similar dates next year we will price match your booking

We will refund those that are self-isolating if they have notification from the NHS Test and Trace Service.  Without notification, we will transfer your holiday or day boat booking to a future date

Facebook Review David P 12th Feb 2020

Booked a holiday last year with Barnes Brinkcraft, but due to the current situation, we couldn’t go. The swap and refund policy was fantastic, there was no quibbling about a refund and was done the same day, unlike some larger international companies. We will be rebooking in the future when we are able to go. I really could not recommend this company enough.

Whilst we might not be able to turn around all refunds or rebookings on the same day, we will act as quickly as we are able 

The Environment – secluded and self-contained 

The Norfolk Broads offer an opportunity to escape from the stresses of everyday life. We believe the Broads National Park offers a great space to do just that.

Pack your car up with the supplies you need for your time away. Board your boat, or enter your holiday home and you’re in your own space. With everything on hand to help you enjoy the space and tranquillity of the Broads National Park

Safer Stays – with extra cleaning and safer check-ins

For extra peace of mind, we’ve added to our robust cleaning programme.

  • Antiviral disinfectant spray/fogger that gives an extra measure of confidence.
  • Updated arrival and handover instructions to ensure social distancing is maintained
  • You can see more about our practices here 

Government Guidelines 

Please follow government guidance and legislation on COVID 19 changes. Before you travel, please ensure you have checked and understood the relevant legislation and guidance that is applicable to you and the makeup of your party.

This includes both dayboat hire and boating and cottage holidays. And is an addition to our regular terms and conditions 

We do hope that this offers you some reassurance,  and these measures mean you can continue to book with confidence.

The Thwaites Family
60 Years Boating Experience on the Norfolk Broads

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